Shipping and Returns Policy

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At Elsie Bathhouse, every product is crafted with care to support your rituals of rest and restoration. If something isn’t right, we’re here to make it right.

Returns
Due to the nature of our bath, body, and wellness products, we do not accept returns on opened or used items for hygiene and safety reasons.
We accept returns on unused, unopened products within 14 days of delivery.

To be eligible for a return:

• Item must be unused and in its original packaging
• Proof of purchase is required

Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 5–10 business days.

Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery. Include your order number and a photo of the item so we can quickly resolve the issue with a replacement or refund.

Exchanges
We do not offer direct exchanges at this time. If you need a different item, we recommend placing a new order once your return is approved.

Final Sale Items
Select items may be marked as final sale and are not eligible for return or refund.

Shipping Costs

• Original shipping fees are non-refundable
• Customers are responsible for return shipping costs unless the item is damaged or incorrect

Contact Us
For any return or refund inquiries, please reach out to our support team.